Please read these policies carefully. Use of services constitutes your
Your account will not close automatically!
For your protection as well as ours, all IEWAY accounts
must be canceled in writing. Cancellations by e-mail or phone will NOT be accepted.
Cancellation notifications must be received in our office atleast 5 days prior to your next billing
date. If your notification is received after this point, your account will be closed
at the end of your next billing cycle and you will be responsible for that
month’s service fees.
We will not prorate monthly service fees on cancellations.
Please send your cancellation request by U.S. Mail or fax to the following address:
PO Box 3976
Fax number (888) 311-7769
The following items must be included in the cancellation letter:
Full name and address
A specific description of the services to be terminated.
We also ask that you include the reason for cancellation so we may better serve our existing and future customers.
Signature and Date
Payments made by check must be submitted to
PO Box 3976, Spokane WA 99202. Please allow time for mail processing. If you pay by credit or
debit card, your fees will be automatically deducted from the card account you
supply. The deduction will occur on or after your signup anniversary date. Credit
card payments telephoned in each month will be subject to a $5.00 processing
fee. Credit cards telephoned for payments on annual accounts are exempt from
Your Contact Information
All billing notices, service notices and other important information
will be directed to the contact information we have on file. It is your responsibility
to make sure your account and contact information is accurate. Failure to
receive communication, billing statements or invoices from IEWAY does not
excuse you from paying your bill in a timely manner.
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